The fashion industry itself has a problem contributing to to 10% of the annual global carbon emissions, which is a lot. We all have a collective responsibility to minimise our carbon footprint and ensure that clothing doesn't end up in landfills. Therefore on particular drops we will implement a pre - order system. This allows for the supply to meet the demand and reduce the problem of over manufacturing.
WHAT IS A PRE-ORDER ITEM?
Pre-order styles are items that are not in stock yet but are available for purchase. We will make the item just for you, in the size and color you order. You will make payment at the time of the order just as you would with a non-pre order purchase and your order will ship to you as soon as the item is at our warehouse!
HOW DOES PREORDER WORK?
HOW DO I KNOW IF A STYLE IS A PREORDER ITEM?
All pre-order items have a pre-order date and shipping date on the Product Detail page. This signifies that a style is a pre-order style.
WHEN DO I MAKE PAYMENT?
Payment for a preorder item is taken at the time the order is placed. If you order other styles that are not pre-order items, these will be processed and shipped from our warehouse immediately and your pre-order items will be shipped once they are available.
CAN I CANCEL OR AMEND MY ORDER?
Once an order is placed, we cannot change or cancel the order. When your pre-order is confirmed, we will begin working on making the style. Be sure to double-check the size and color before placing your order. Check your shipping address and confirm that this will be a convenient address on the shipping date for your preorder item. Your order is subject to our normal return policy once received. You can see our full return policy HERE.
If you do make a mistake when placing your order, please reach out to firstname.lastname@example.org right away!
WHAT IF I RECEIVE A CANCELLATION NOTIFICATION?
In the unlikely event that an external factor prevents our production from taking place on a preorder item, you will be immediately refunded.
*By placing your pre-order, you agree to the above terms and conditions as well as our usual terms and conditions, shipping and return policies.
WHAT IS THE PRE-ORDER RETURN POLICY?
All Items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment within 30 days of receiving your order (this excludes final sale items). If you place an order for a product that has a shipping delay, we will not factor this time into the 30 day return period- the clock will start on the day you receive your order.